How do I return an item?

Made To Order and personalized items are not refundable unless due to designer's defect.

Beds, bags, carriers, purses and totes may not be returned or exchanged for health, hygiene and safety reasons.

All other returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 15 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. Once your return has been inspected, please allow 5 days for credit to be applied. Initial cost of shipping is not eligible for refund.

Shipping charges are not refundable. If you received free shipping, you will receive your purchase price minus our cost to ship.

Please contact customer service for more information on returning an item. Thank you.